Shazam Casino Terms & Conditions

These Terms and Conditions govern access to and use of the Shazam Casino website, gaming services, promotions, payment facilities and related features. By opening an account or using the platform, you confirm that you have read these Terms and agree to comply with them.

Shazam Casino is intended for adults in Australia who are legally permitted to participate in online gaming. Please review these Terms carefully and retain a copy for your records. If you do not accept any provision, you must not use the services.

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Agreeing to These Terms

These Terms form a binding agreement between you and Shazam Casino. They apply to all activity carried out through your account, including deposits, wagers, bonuses, withdrawals and access to casino content.

Additional rules may apply to particular games, promotions or payment methods. Those rules will be made available before or during the relevant activity and will form part of these Terms where applicable. If a promotion has separate conditions, those conditions take priority for that promotion.

Who May Use the Casino

You must be at least 18 years old to register or play at Shazam Casino. You are responsible for ensuring that your use of the services is lawful in the place where you are located.

• You must provide accurate information about your age, identity and residence.
• You must use the account only for your own personal entertainment.
• You must not access the casino if online gambling is prohibited or restricted for you.
• You must not allow another person, including a minor, to use your account.

Shazam Casino may refuse access or close an account where eligibility cannot be established satisfactorily.

Opening and Managing an Account

Only one account may be registered per person unless Shazam Casino gives written approval for an exception. During registration, you must submit complete and current information and update it promptly if anything changes.

Your login details must be kept confidential. You are responsible for activity carried out using your credentials unless you notify Shazam Casino promptly after discovering unauthorised access. Account information must not be sold, transferred, rented or made available to another person.

You may not create an account on behalf of another individual or use false details. Any account created in breach of these requirements may be restricted, suspended or closed.

Identity and Account Checks

Shazam Casino may conduct identity, age, address, payment and source-of-funds checks. These checks help protect the platform, its users and the integrity of financial transactions.

You may be asked to provide clear and valid documents, such as proof of identity, proof of address or evidence relating to a payment method. Information must be submitted within the period requested. Until the review is complete, certain account functions may be limited, including withdrawals.

Documents must be genuine, current and unaltered. Failure to complete verification, or the submission of misleading information, may result in account restrictions and the cancellation of transactions where permitted by applicable rules.

Funding Your Account

Deposits must be made using a payment method held in your own name or otherwise authorised for your personal use. Shazam Casino does not accept responsibility for deposits made through a method belonging to another person.

The available payment options, processing times, minimum amounts and any applicable charges will be displayed on the website. You should check those details before confirming a transaction. A deposit is normally credited after the payment provider has approved and processed it.

• Do not use deposits as a means of transferring funds to another person.
• Do not attempt to deposit money obtained through unlawful activity.
• Check your payment details carefully before submitting a transaction.
• Keep evidence of payment activity where it may be needed for verification.

Shazam Casino may delay or reject a deposit where a security, compliance or payment review is required.

Requesting Withdrawals

Withdrawals may be requested through the methods made available in your account. Shazam Casino may require completion of verification before releasing funds and may return funds to the original payment method where appropriate.

A withdrawal request must relate to genuine deposited or won funds and may not include restricted bonus balances unless the relevant bonus conditions have been satisfied. Processing times can vary according to the selected method, internal checks and the payment provider.

Shazam Casino may cancel or adjust a transaction where there is evidence of error, fraud, duplicate processing, chargeback activity or a breach of these Terms. You remain responsible for checking that your account and payment information are accurate.

Promotional Offers

Bonuses, free spins and other promotions are subject to their own published conditions. These may include eligibility rules, activation requirements, wagering requirements, expiry dates, game restrictions, maximum win limits or withdrawal limitations.

Before accepting an offer, you should read the relevant terms carefully. Unless stated otherwise, promotional rewards are limited to one per person, household, device, payment method or qualifying group. Shazam Casino may withhold or remove a reward where promotional activity appears abusive or inconsistent with its conditions.

Only one account may be used to obtain a particular promotional benefit. If an offer is credited in error, Shazam Casino may correct the balance and cancel any related winnings to the extent permitted by applicable rules.

Using the Platform Properly

The services must be used honestly, lawfully and for recreational gaming. You must follow the instructions displayed on the website and avoid conduct that could interfere with the platform or another user's experience.

• Use the website only for its intended gaming and account functions.
• Provide truthful information whenever requested.
• Keep software, devices and account access reasonably secure.
• Report suspected security issues or account misuse without undue delay.

Game outcomes are determined by the applicable game rules and technical systems. You must not attempt to influence an outcome except through the normal functions provided by the game.

Conduct That Is Not Allowed

The following activities are prohibited in connection with Shazam Casino:

• Fraud, money laundering, identity misuse or the use of unlawfully obtained funds.
• Collusion, cheating, manipulation of games or interference with results.
• Use of bots, automated systems, scraping tools or unauthorised software.
• Exploiting a technical fault, pricing error, bonus error or other system weakness.
• Opening multiple accounts to avoid limits or obtain an unfair advantage.
• Attempting to bypass account, payment, geographic or security controls.
• Using threatening, abusive, deceptive or disruptive behaviour toward personnel or other users.

Where prohibited activity is suspected, Shazam Casino may investigate, preserve relevant information and take action under these Terms.

Ownership of Casino Content

All website content, including branding, text, graphics, designs, software, interfaces, game materials and other intellectual property, belongs to Shazam Casino or its licensors unless identified otherwise.

You receive a limited, personal, non-exclusive and non-transferable permission to access the platform for lawful private use. You must not copy, modify, publish, distribute, reverse engineer, commercially exploit or create derivative works from the website or its content without prior permission.

Limits on Responsibility

Shazam Casino aims to provide a reliable service but does not guarantee that the website will always be available, uninterrupted, error-free or compatible with every device. Access may be affected by maintenance, technical faults, network failures or circumstances outside reasonable control.

You use the services at your own risk. To the extent permitted by applicable law, Shazam Casino is not responsible for losses caused by your failure to protect account details, inaccurate information, unauthorised access resulting from your actions, payment provider delays or misuse of the platform.

Nothing in these Terms excludes or limits a right or remedy that cannot lawfully be excluded or limited. Where the law imposes a non-excludable obligation, these Terms apply subject to that obligation.

Suspending or Closing Accounts

Shazam Casino may suspend, restrict or close an account where it reasonably considers that you have breached these Terms, provided inaccurate information, failed verification, engaged in prohibited conduct or created a security or compliance concern.

An account may also be closed at your request. You should stop using the account before requesting closure and allow outstanding transactions to be reviewed. Any remaining balance will be handled after applicable checks, subject to unresolved disputes, legal restrictions or evidence of misconduct.

Closing an account does not remove obligations that arose before closure, including obligations concerning payments, investigations, intellectual property or responsible gambling.

Privacy and Personal Information

Shazam Casino collects and uses personal information to operate accounts, process payments, verify users, provide support, maintain security and meet relevant operational obligations. Information may also be used to prevent fraud, misuse and unauthorised activity.

Information is handled in accordance with the privacy information made available on the website. You should ensure that details supplied to Shazam Casino are accurate and notify the casino when they change. Some records may be retained for as long as reasonably necessary for legitimate business, security or legal purposes.

Safer Gambling Principles

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set limits that suit your circumstances and never gamble with money needed for essential expenses.

• Decide your spending and time limits before you begin.
• Do not chase losses or borrow money to gamble.
• Take regular breaks and stop if gambling is no longer enjoyable.
• Do not gamble while intoxicated or when distressed.
• Contact Shazam Casino if you need help applying an account restriction or discussing safer gambling options.

You are responsible for monitoring your activity and requesting appropriate restrictions when needed. If gambling is causing concern, consider speaking with a qualified support service in your area.

Changes to These Conditions

Shazam Casino may update these Terms to reflect changes to the services, promotions, security practices or operational requirements. The current version will be made available on the website, with the effective date updated where appropriate.

Where a change materially affects your use of the services, reasonable notice may be provided where practicable. Continued use after updated Terms become effective indicates acceptance of the revised conditions. If you do not agree, you should stop using the account and contact Shazam Casino about available next steps.

How to Get in Touch

For questions about these Terms, account access, verification, payments, withdrawals, promotions or safer gambling features, contact Shazam Casino using the support channel provided on the website. The support team can be reached at [email protected].

When contacting support, provide enough information for your request to be located, but do not send passwords or unnecessary payment credentials. Shazam Casino may ask security questions or request verification before discussing account-specific matters.

Last updated: 6 September 2026