Shazam Casino Privacy Policy
This Privacy Policy explains how Shazam Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or contact our support team. It is intended for players in Australia and should be read together with the applicable site terms and conditions.
Shazam Casino respects the importance of privacy and aims to handle personal information responsibly, transparently and only for legitimate business, security and service purposes. By using the website, you acknowledge the practices described below.
Information We May Receive
The information collected by Shazam Casino depends on how you interact with the website and the services you use. Some information is provided directly by you, while other details are collected automatically when you browse or play.
- Identity details, such as your name, date of birth and information used to confirm that you are at least 18 years old.
- Contact details, including an email address and other information needed to communicate with you.
- Account information, such as login credentials, preferences, transaction history, game activity and account settings.
- Verification information required to help confirm identity, prevent fraud or meet applicable operational obligations.
- Payment-related information, which may include transaction references, payment method details and records of deposits or withdrawals. Complete card or banking credentials may be handled directly by payment providers rather than stored by Shazam Casino.
- Technical information, including IP address, browser type, device characteristics, operating system, access times and website activity.
- Communications and records of enquiries, complaints, requests or other correspondence with the casino.
You may choose not to provide certain information, but this can prevent Shazam Casino from opening an account, processing a transaction, verifying eligibility or providing particular features.
Why We Use Personal Data
Personal information is used to operate the website and deliver casino services in a secure and consistent manner. Depending on the circumstances, Shazam Casino may process information to:
- Create, administer and maintain your player account.
- Confirm age, identity and account ownership.
- Process deposits, withdrawals, bonuses and other account transactions.
- Provide customer support and respond to questions or requests.
- Personalise website features, remember preferences and improve the player experience.
- Monitor activity for security, fraud prevention, responsible account management and the protection of players and the business.
- Maintain technical performance, troubleshoot faults and assess how the website is used.
- Send service messages, account notices and other essential communications.
- Provide promotional communications where permitted and where your preferences allow them.
- Meet applicable legal, regulatory, accounting or dispute-resolution obligations.
Where appropriate, information may be combined from different interactions to maintain accurate records, identify unusual activity and reduce the risk of misuse.
Cookies and Online Tools
Shazam Casino may use cookies, pixels, tags, software development tools and comparable technologies. These tools are small data files or technical identifiers that help a website recognise a browser, remember settings and understand how visitors use its pages.
- Essential technologies support login functions, account security, navigation and core website operations.
- Preference technologies remember choices such as language, display settings or other selected features.
- Analytics technologies help measure traffic, performance, errors and general use of the website.
- Marketing technologies may assist with campaign measurement or the delivery of relevant advertising where applicable.
Your browser may allow you to block or delete cookies. Disabling certain cookies can affect account access, functionality or the way some pages operate. Information collected through these technologies is handled in accordance with this policy and any notices displayed on the website.
When Information Is Shared
Shazam Casino does not treat personal information as a public resource. Information may be disclosed where reasonably necessary to provide services, protect the website, complete transactions or meet legitimate legal and operational obligations.
- Payment processors and financial service providers may receive information needed to authorise or reconcile transactions.
- Identity, fraud-prevention and security providers may assist with verification, risk assessment and account protection.
- Technology, hosting, analytics, customer support and other service providers may process information on behalf of Shazam Casino.
- Professional advisers, insurers, auditors or prospective business partners may receive relevant information when required for legitimate business activities.
- Government bodies, courts, law enforcement agencies or other authorised parties may receive information where disclosure is required or reasonably necessary.
Service providers are expected to handle information only for appropriate purposes and to apply suitable safeguards. Shazam Casino may also share information where necessary to investigate suspected fraud, breaches of site rules, unlawful activity or threats to the safety of users.
Protective Measures
Shazam Casino uses reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, secure communications, monitoring, authentication procedures and internal handling rules.
No online system can be guaranteed completely secure. You are responsible for keeping account credentials confidential, using suitable device security and notifying Shazam Casino promptly if you believe your account or login details have been compromised. The casino will take appropriate steps to investigate security incidents and respond in accordance with applicable obligations.
How Long Records Remain
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy. The period depends on the type of information, the reason it was collected, the status of your account and whether a transaction, complaint, dispute or security investigation remains open.
Some records may need to be kept for longer to establish or defend legal claims, support financial reconciliation, prevent repeat misuse or satisfy applicable recordkeeping requirements. When information is no longer required, Shazam Casino may securely delete it, anonymise it or place it beyond routine use, subject to technical and legal limitations.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights concerning the personal information held about you. These may include requesting access to information, asking for inaccurate details to be corrected, questioning certain uses or requesting deletion where retention is no longer necessary.
- You may ask for information about how your personal data is used.
- You may request correction of information that is incomplete, inaccurate or outdated.
- You may withdraw consent where processing is based on consent, although this will not affect earlier lawful processing.
- You may opt out of non-essential promotional messages by using the available unsubscribe option or contacting Shazam Casino.
- You may raise a concern about the handling of your information and request that it be reviewed.
Requests may require reasonable verification to protect your account and prevent unauthorised disclosure. Some requests can be limited by security needs, legal duties, technical requirements or the need to retain specific records.
External Providers and Websites
The website may use third-party services and may contain links or features operated by other organisations. These providers can include payment services, identity verification tools, analytics platforms, advertising partners, hosting companies and technical support systems.
Third parties may collect or process information under their own privacy notices and terms. Shazam Casino does not control the privacy practices of independent websites or services. Before submitting information through an external platform, you should review that provider's policies and understand how it handles personal data.
Links to other websites do not necessarily mean that Shazam Casino endorses their content, security or privacy practices. The casino remains responsible for its own processing activities but cannot guarantee the conduct of unrelated providers.
Cross-Border Processing
Some service providers or technology systems used by Shazam Casino may operate outside Australia. As a result, personal information may be accessed, stored or processed in another country, where privacy protections may differ from those available in Australia.
Where information is transferred internationally, Shazam Casino aims to use appropriate contractual, technical or organisational safeguards and to select providers that can offer suitable protection. By using the website, you acknowledge that international processing may occur as part of account administration, payment handling, security, hosting or support operations.
Changes to This Policy
Shazam Casino may revise this Privacy Policy when its services, technologies, business arrangements or privacy practices change. The updated version will be published on the website with a revised effective date where appropriate.
Material changes may be communicated through the website, account notifications or other suitable channels. You should review this page periodically. Continued use of Shazam Casino after an update may indicate acceptance of the revised policy, to the extent permitted by applicable law.
How to Contact Us
If you have a privacy question, want to make a request concerning your personal information or need clarification about this policy, contact Shazam Casino at [email protected]. Please provide enough detail for your request to be understood, but do not include unnecessary payment credentials or sensitive information in your initial message.
We may ask for additional information to verify your identity before responding. This helps protect account holders and ensures that personal information is not disclosed to an unauthorised person.
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